Return Policy

Effective Date: December 10, 2024

We aim to ensure your complete satisfaction with our products. If you’re not entirely happy, our Return Policy allows you to request a return under the following terms:

1. Eligibility for Returns

• Items can be returned within 30 days of delivery.
• Products must be unused, in their original packaging, and include proof of purchase.

2. Return Procedure

• Contact info@cival.site with your order details and reason for the return.
• Follow the instructions provided by our support team for returning the item.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds and Exchanges

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
• Original shipping fees are non-refundable.

For full details, visit our Return Policy.